FAQ – Castello delle Serre

Frequently Asked
Questions

Thank you for referencing our frequently asked questions page! We, the owners of Castello delle Serre, have composed this document to help you in preparing for your trip here to stay with us. Over our 20 plus years in the business, we’ve learned what is most important to you and the information you want to have in advance of arriving at our property. This sheet is meant to give you easy, quick access to that information at your own time. It is not meant to discourage you to still write or call us if something still is not clear. We are available to you when you need!

Just email us at info@castellodelleserre.com and we will usually be back with you within 24-36 hours of your request. We look forward to helping you plan the most epic Tuscan vacation you can imagine.

Warmest regards,
The Castello Family

 

Dining & Reservations

Can we eat dinner on your property?

During high season, we try to offer fixed menu dinners 2-3 times per week depending on guest occupancy. We usually determine the dates 7-10 days out. On the nights we do not offer dinner, there are always options within our village to try. Depending on the night of the week there are two to three local spots within walking distance and one more (exceptional) which is in our village but is best reached by car. If you desire further options, we have a very extensive list of restaurants surrounding us in a 15 minute radius by car. See next FAQ regarding reservations at said restaurants. 

Do I need to make dinner reservations in advance?

Typically speaking, dinner reservations in our area can almost always be made on the day of the reservation. Saturday nights and holidays are the exception to that rule. We strongly advise you to refrain from booking dinner reservations before your arrival here. Restaurateurs in the area can be infamous for “losing” old reservations or deciding to close on random nights for personal reasons. Leave the stress at home and let us take care of these details for you, when you arrive. ***If you foresee a late arrival on a Saturday night, please call or email us a day or two before your arrival so we can make sure you are taken care of for your arrival night. 

Transportation

Do I need a car during my stay at your property?

Being situated in Tuscany, most (over 90%) of travellers rent their own vehicle during their stay with us. As we are located in the countryside, taxis and car sharing services essentially are non-existent. Having your own vehicle makes the trip well worth it as you are not at the mercy of anyone else or the often unreliable and infrequent public transportation options. If budget isn’t really an issue and you have decided you really don’t want to drive, you will certainly need to plan ahead of time and hire a private driver. We can help you with names and contact information if you were to choose to go that route. 

I want to visit wineries in the area...

We’re happy to help you plan your wine experiences. The best winery recommendations depend on the type of wine lover you are—whether you’re simply looking for a memorable tasting, eager to learn more about Tuscan wines, or seeking prestigious estates for cellar purchases and international shipping. Most guests choose to explore either the renowned regions of Montalcino and Montepulciano in the Val d’Orcia (35–45 minutes from the Castello) or the Chianti countryside, which begins just 15 minutes away. Tastings range from casual drop-in visits to exclusive, appointment-only experiences. Rather than planning every detail far in advance, we prefer to get to know you once you arrive and tailor recommendations to your interests, pace, and mood. Thanks to our relationships with local wineries, many visits can be arranged with just a few days’ notice. Activities such as cooking classes and truffle hunts, however, are best reserved in advance. We’ll be delighted to advise you and help create an itinerary that feels just right for your stay.

Planning Your Stay

I’m trying to book my flight to Italy and can’t decide which airport to fly into. Which one do you recommend?

Regarding air travel, we are situated between many options including Rome (FCO-2.5 hours drive), Pisa (PSA- 2 hours) or Florence (FLR- 1.5 hours). Rome usually has the highest amount of flight options so the majority of guests usually come from Rome. Additionally guests appreciate that in Rome they can rent cars directly at the airport, without having to enter the city centre which can be a little chaotic. In our opinion flying into Florence is definitely the easiest option. The airport is very small and the drive is very easy from there to here. 

We are a family and I know in Europe sometimes it is difficult to fit many people in one room. What sort of options to you have for parties of more than 2 guests, especially with small children?

Our property is great for families due to various reasons. First, we have a minimum of 2 family suites available, along with other rooms which can be arranged to fit more than 2 people. Our most popular family suite is the Loft Suite for Four. This room is extremely spacious. On the first level you’ll find a king size bed and a full bathroom. Just up the stairs on the loft level there are two more full size beds with another full bathroom. For families who need a lot of space but don’t want to be separated, this room is perfect. 

We have another suite (Junior Suite 125) which has two bedrooms, a king bed, and a full bed, easily sleeping 3 people. There is one bathroom in this room. 

Finally we have a number of both Deluxe Double rooms and Junior Suite rooms which have the ability for a twin cot and/or a baby crib to be added for an additional fee. 

Finally for larger families, our Private Villa is always an option with 3 bedrooms, 4 full bathrooms, a living room, dining room, and equipped kitchen. We suggest the villa for families of 6-7 that include adults and older children, not small children or babies. The reason for this is the layout of the villa. There is a separate entrance to the two bedrooms upstairs and the one bedroom/kitchen area downstairs. The access to the 2 rooms upstairs is accessed by going around the pool which can make it dangerous, especially for children who cannot swim. Each bedroom has a matrimonial size bed and there is an option for adding an additional person on the sofa bed located in the main floor living room area. 

We rent the villa as a self-catering unit which means that we do not include daily breakfast and the house is clean when you arrive and it is cleaned when you depart. If you wish to add on the services similar to the ones we offer inside the Castle, that of course is available for an additional fee. The villa rental also includes a washing machine, for those who are traveling for an extended time and need to wash clothes.

Still have questions?

We are dedicated to ensuring your stay is perfect. Reach out to us directly and our family will get back to you personally.

Email the Concierge
FAQ – Castello delle Serre