INFORMATION REGARDING COVID-19
SAFETY AND COMFORT FIRST: ALWAYS!
Dear Guest, thank you again for choosing Castello delle Serre for your well-deserved holidays.
We are continuously following the development of the coronavirus situation and stand ready to take further actions in addition to those already indicated the Italian Government and the Ministry of Health. This is because our goals are to:
- ensure the health, comfort and well-being of our guests
- ensure the health of our employees.
We are ready to welcome you in the safest possible conditions. In doing so, we will do our best to ensure the comfort and hospitality that has always distinguished us remains on par. On this page you will find useful information on how you can enjoy the services available on our property, the protocols put in place and some rules that we will ask you to follow.
For more information on our operations, cancellation procedures and new, flexible cancellation policies, please contact us at firstname.lastname@example.org or +393387315802.
PREPARE FOR YOUR TRIP IN THE BEST WAY
Your cooperation and compliance with our protocols is essential to allow us to maintain a healthy environment for all guests. We therefore ask you to follow these simple rules and recommendations:
- Do not travel if you are unsure of your health.
- Wear the mask throughout your stay at our Castello and especially when you enter the hotel and every time you move into the internal common areas. This is a mandatory regulation in our country.
- Read carefully the information that will be sent to you by email before your arrival and displayed throughout our property.
- Wash your hands often and use the sanitizing hand gel that you will find available throughout the Castello.
- Respect the distance of at least 1 meter from other people in open spaces and at least 2 meters in closed spaces.
Welcome: Arrival and Registration
PRE CHECK-IN TASKS
We want to make your check-in quick and as welcoming as possible, even if we can’t shake your hand. Two days before your arrival, you will receive an email requesting your travel documents (i.e. Passport or EU Identification Card) to be able to check-in faster and with less time in contact our staff. Upon receiving your documents, we will also return you a document listing all our check-in related topics so that you can easily access answers to your most asked questions on your smartphone during your stay.
ENTRANCE TO THE HOTEL
We will welcome you into the hotel only when you are properly wearing a face mask. Please remember to pack extra replacement masks with you as well. In case of need, we will also have masks available for sale in the hotel.
Upon your arrival you will have your temperature taken. This data will not be recorded, but is only preparatory to your entry. The same remote measurement tool is available at reception and we will be able to measure your temperature whenever you request it.
We will also ask you to sign a self-declaration stating that you are not subject to the quarantine obligations (mandated by our country) and that you are in good health. Of course, as per good practice, there is still the obligation to stay at home in the presence of fever (over 37.5 °) or other flu symptoms and the obligation to stay at home if you have been in contact with people positive for the virus in the previous 14 days. If after entry, dangerous conditions exist (symptoms of flu, onset of fever, etc.), the safety procedures provided will be applied.
We trust in the collective commitment to comply with all hygiene provisions and those relating to social distancing and correct behavior measures.
What we can offer you in complete safety:
We are unable to offer a buffet breakfast at this time. We will inform you of our new breakfast protocols upon your arrival. Please report any intolerances, allergies and celiacs before your arrival so we may adequately prepare.
Your Safety: Sanitation Protocols
We have always used top quality and certified sanitizing products and paid the utmost attention to cleaning, but today we have defined even safer protocols that will be carefully followed, updated and recorded according to the operating manual shared with all the staff of the Castello.
Regarding the daily cleaning of all hotel rooms according to the current legislation required for COVID-19:
GENERAL COMMON AREAS
Disinfectant gel dispensers will be available in different areas of the facility, so we invite you to use them frequently, especially before and after using the toilets.
The guest rooms will be thoroughly sanitized at each departure. During your stay, the cleaning staff will use cleaning tools dedicated only to your room and will sanitize the shared ones with each use. The products in the minibar will be completely sanitized at every departure of the guests and the minibar itself will be carefully sanitized. We have made sure that our linen suppliers use certified safety protocols and cleaning products, and we have implemented procedures to ensure that clean linens are never near the used ones.
We are constantly updated on the provisions to be adopted to ensure your maximum comfort in absolute safety. By adhering to these new rules and regulations, Castello delle Serre will be able to continue to deliver you unforgettable experiences and emotions in this one of a kind setting. Serre di Rapolano, our beautiful medieval village, and all of us are waiting for you as soon as possible.